On the front lines of customer service every day presents new and unexpected challenges and even the most dedicated employees can be caught unprepared they need confidence they need training they need help be your customers hero answers the call the book provides customer facing professionals with short simple actionable advice . Be your customers hero real world tips and techniques for the service front lines by adam toporek goodreads author 381 rating details 27 ratings 4 reviews on the front lines of customer service every day presents new and unexpected challenges and even the most dedicated employees can be caught unprepared they need confidence they need training they need help be your . Be your customers hero real world tips and techniques for the service front lines by adam toporek on sale 04 22 2015 price 999 enlarge book cover format amazon barnes and noble books a million 800ceoreads indiebound book overview author info book summary your customers need help only you can provide learn how to become their superhero about the book those who work on the . On the front lines of customer service every day presents new and unexpected challenges and even the most dedicated employees can be caught unprepared they need confidence they need training they need help be your customers hero answers the call the book provides customer facing professionals with short simple actionable advice designed to transform them into heroes in the eyes of . Those who work on the front lines of customer service never know what new and unexpected challenges await them each day but they do know one thing they will be needed but how can you prepare for the unexpected how can customer service reps get the training and confidence required to tackle the unknown in be your c